Your appointment time is reserved and a missed appointment or late cancellation impacts our trusted team member’s schedule. Our experts take time to cater treatment plans and prepare before you arrive. We understand life happens. If you need to cancel, ensure it is outside of 24 hours before the appointment time. We have a standard $50 cancellation fee if we do not receive 24 hours notice.

Initial appointment

Please arrive at least 10 minutes early for your initial visit to fill out intake forms.

Laser appointment

Please shave the treatment area 24 to 48 hours before the scheduled appointment.

Client satisfaction

Your experience is important to our team. Should there be an allergic reaction to our treatment product, we will fully credit your account. If you have any concerns, please let our team know and we will work with you to ensure a plan to make things right. If you have a worry or complaint, you are welcome to reach out to our dedicated team members who appreciate feedback and are committed to your satisfaction, adhering to our “4 R” philosophy.

Cost of treatment

Please note the cost of services are subject to change at any time. We are committed to transparency with our clients if the cost of any service has changed.

Package and pre-paid service

All prepaid services and packages are non-refundable. Of course, there are case by case situations that may arise. Our team is committed to understanding our clients. Please do not hesitate to communicate with us and we are here for you.

Skincare retail

All skincare products are final sale.


It is a mandate at Skyn Remedy for our team members and clients to act responsibly and treat each other with respect and preserve each other’s dignity, integrity, and appreciate cultural and gender diversity. Psychological and physical safety of our clients is our priority.

Right to refuse service

Should there be inappropriate or disruptive behavior in the clinic, our team has the right to refuse or discontinue treatments.